The workforce development component of the balanced scorecard project provides information on staff numbers, skills and capabilities amongst different agency teams and looks at future-proofing. The local response to gaps in the workforce skills and competencies should be contained within the jointly owned workforce development plan for partnership. Commissioners and providers alike will need to be working together to ensure competency at all levels (managers, clinicians, and others) and that services are commissioned to have good management, supervision and systems for continuous professional development that links directly to what clients want and what defines an exemplar service

The balanced scorecard project acknowledges the need for service transformation and the associated shared leadership, relationship building and business acumen skills upon which there has been less emphasis on in the past

The workforce project linked to the balanced scorecard will link the WISMS workforce plans to system-wide training needs analysis. The final product will articulate how the WISMS specific workforce plan improves the accessibility and understanding of local workforce priorities to local services and practitioners.