A typical social marketing methodology centres around seven firmly-held beliefs:
- A targeted approach is more likely to succeed: a 'health needs' mapping tool identifies those individuals who are most at risk of illness and profiles their behaviours and consumption patterns.
- Involving local people leads to better decisions: social marketing should be something which is done with communities not to them. Involvement of a local stakeholder would be key.
- Social marketing is most effective when built upon genuine insights: use of creative/collaborative research methodologies to uncover genuine insight into people's behaviours and how to change them.
- Those insights should drive your campaign objectives and strategy: work with the local NHS and the local community to translate insights into relevant, actionable campaign objectives.
- Marketing and communications work best through dialogue, not didactic messaging: generate inclusive, participative and dynamic communications, which help build bridges between communities and the services they require.
- Evaluation should be built in to every project from the outset.
- Good social marketing delivers a return on investment: It's measured both in money and in lives saved